- What personal information do we collect from you and how?
- What are Cookies?
- How your Personal information may be used, including anyone it might be shared with;
- Direct Marketing opt-in or opt-out provisions;
- How you can access and if necessary, change the personal information we maintain;
- What personal information we retain;
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
We collect personal information in order for you to be able to place an order with us or request a service offered by us. We will only collect personal information from you via our website or other communications, such as by email, through surveys, in person, or over the phone. You have no obligation to provide any personal information to us. If you choose to withhold requested information, we may not be able to provide you with the goods or services that require the collecting of that information.
By registering with us, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address and billling address(es), so that we can process and fulfil your order. Sometimes we may ask for your telephone number. This number may be given to our suppliers for a service or product we are procuring for you on your behalf. These details allow us to process your order and to let you know the status of your order.
If you choose to pay by credit/debit card, we will collect your credit/debit card details to process the transactions. Saved credit/debit card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks.
We will at all times comply with privacy laws in respect of any of your personal information we collect.
WHAT ARE COOKIES?
There are four types of cookies, by using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future:
- Website functionality cookies: enable you to browse the website
- Website analytics cookies: to measure and analyse how our customers use the website, including Google Analytics. This allows us to continuously improve our website and your experience.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
HOW YOUR PERSONAL INFORMATION MAY BE USED
We may use your personal information to process orders, payments and to provide you with a personalised experience. We will also use your personal information to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be disclosed to the following parties:
- Our professional advisers;
- Where there is a legal obligation to do so, to any relevant government, judicial and regulatory body; and
- Third Party Service Providers
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your personal information to third party marketing companies.
Finally, we may use your personal information for our internal and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
From time to time we may employ third party business partners to collect personal information on our behalf. We may also share your personal information with third party business partners to provide you with targeted advertising. In such cases, these third parties will be subject to confidentiality agreements and instructed by us to comply with applicable personal information protection law.
DIRECT MARKETING OPT-IN AND OPT-OUT PROVISION
We may use your personal information in direct marketing, however we will not do so unless we have received your consent.
When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you email and direct mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about products and services offered by us or our selected business partners.
Marketing communications you subscribe to will only be sent by us.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed. To opt out of direct mail service or updates, please contact us on +61 438 595 745 or by email at firstname.lastname@example.org.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION COMPANY MAINTAINS
We will take all reasonable steps to ensure that your personal information is accurate, complete and up to date when we use it.
At any time you may request access to your personal information by contacting us, which we will provide within a reasonable time.
RETENTION AND SECURITY OF PERSONAL INFORMATION
We will not keep your personal information longer than is necessary for fulfilment of the purposes specified above for which they are, or are to be, used. Personal information provided by you is retained if the purpose for which the personal information was collected still exists, it is so required by law, statute or regulation, or it is in the public interest.
We will at all times take all reasonable steps to ensure that your personal information is protected. We will also delete and de-identify any of your personal information that is no longer needed.